Designing Swiggy to Be Truly Accessible (Episode 4)
Article Summary
Swiggy tackled mobile web accessibility and discovered that following W3C guidelines was just the starting point. The real challenge? Making a food delivery app work seamlessly for screen reader users.
This is Episode 4 of Swiggy's accessibility series, focusing on their mobile web implementation. The team shares practical solutions for complex user flows like restaurant browsing, cart management, and payments when users navigate via swipe gestures.
Key Takeaways
- Grouped restaurant card info into single swipes, reducing navigation by 70%
- Built focus traps for dialogs to prevent users getting lost behind popups
- Reordered payment methods to prioritize one-click options for screen readers
- Added hidden skip links so users bypass entire menus to reach CTAs
- Used session storage to restore focus when users return from menu pages
Critical Insight
Swiggy made their mobile web ordering flow accessible by solving custom navigation challenges that go beyond standard WCAG recommendations.
