Designing the Swiggy App to Be Truly Accessible (Episode 3)
Article Summary
Swiggy made their food delivery app fully accessible for visually and physically challenged users. The result? A measurable increase in orders from users with disabilities.
Swiggy's iOS team tackled accessibility head-on, focusing on VoiceOver for vision impairment and Voice Control for motor disabilities. This is Episode 3 of their accessibility journey, diving deep into the technical implementation.
Key Takeaways
- Grouped restaurant info into single accessible elements to reduce focus shifts
- Added backend alt text for all images and banners for screen readers
- Built custom actions (add, remove, go to cart) for each menu item
- Modified layouts specifically for VoiceOver sessions with cart shortcuts
- Voice Control enables hands-free ordering using item numbers or names
Critical Insight
After rolling out these iOS accessibility features, Swiggy saw a significant increase in completed orders from users with disabilities.
