Thumbtack Francis Kam Jul 25, 2017

Android Instant Apps at Thumbtack

Article Summary

Francis Kam from Thumbtack reveals how they partnered with Google pre-launch to build one of the first Android Instant Apps. The results? Instant app messages now equal their full installed app.

In 2017, Thumbtack worked directly with Google before the public SDK release to create an instant app for their Android customer app. They provided feedback on the SDK while building a nearly full-featured instant experience that lets users message service professionals without installing anything.

Key Takeaways

Critical Insight

Thumbtack's instant app achieved feature parity with their installed app and drove equal messaging volume by eliminating installation friction.

The article includes specific technical challenges around APK size limits and project architecture that other teams will face when building instant apps.

About This Article

Problem

Thumbtack users couldn't respond to messages from service professionals through their instant app. The instant app needed to match what the installed Android app could do, but without requiring a download.

Solution

Thumbtack added Smart Lock for passwordless sign-in and broke their codebase into modular pieces. This let them share components between the instant app and the installed APK, using Google's instant app structure.

Impact

The instant app handled about the same volume of messages as the installed app. Removing the installation step worked. Users engaged with it just as much as they did with the full downloaded version.